Refund Policy

Last Updated: August 2026

At EasyToPromo, we aim to provide a transparent and fair experience for every customer. Because we provide digital social media marketing services that begin processing electronically, refunds are subject to the terms outlined below. By adding funds, placing an order, or using our services, you agree to this Refund Policy.

1. General Policy

All services offered by EasyToPromo are digital products. Once an order has started processing or has been delivered, it cannot be returned like a physical product. Refund eligibility depends on the order status, service availability, and the circumstances described in this policy.

2. Account Balance Refunds

Unused account balance may be eligible for a refund under the following conditions:

  • The refund request is submitted by the account owner.

  • Identity verification may be required for security purposes.

  • Refunds, when approved, are processed to the original payment method whenever technically possible.

  • Any payment gateway fees, currency conversion charges, or non-refundable transaction costs may be deducted where permitted.

  • Promotional bonuses or deposit credits are not refundable and will be removed before calculating the refundable amount.

EasyToPromo reserves the right to refuse balance refunds where fraud, abuse, chargeback risk, or violation of our Terms of Service is suspected.

3. Order Cancellation

Orders may only be cancelled before processing begins.

If an order has already entered Processing, In Progress, or any similar status, cancellation may not be possible because service delivery has already started through our automated systems or suppliers.

If an order is successfully cancelled before delivery begins, the full order amount will be credited back to your EasyToPromo account balance.

4. Partial Delivery

If a service cannot be completed and only part of the requested quantity is delivered, the undelivered portion will normally be refunded to your EasyToPromo account balance.

For example, if you order 10,000 followers and only 8,000 can be delivered, the remaining value may be credited to your account balance after verification.

5. Service Delivery Issues

If an order cannot be started or completed because of a confirmed technical issue on our side or because the selected service becomes permanently unavailable, we may provide one of the following remedies:

  • Restart the order

  • Replace it with an equivalent service

  • Credit the remaining value to your EasyToPromo balance

  • Issue another appropriate solution at our discretion

6. Refill Before Refund

Many services include a refill guarantee for a specified period. Where a refill option is available, customers should request a refill before requesting compensation.

Refunds will generally not be issued for services that are eligible for a refill until the refill process has been completed or determined to be unavailable.

7. Situations Not Eligible for Refund

Refunds will generally not be granted in the following situations:

  • Incorrect usernames, links, or order details submitted by the customer.

  • Orders placed on private, restricted, suspended, or deleted accounts.

  • Username or URL changes made after placing the order.

  • Delays caused by social media platform maintenance, algorithm updates, or rate limits.

  • Orders that have already been fully delivered.

  • Customer dissatisfaction based solely on expected business results or organic performance.

  • Duplicate orders placed for the same content through multiple providers or panels.

8. Chargebacks and Payment Disputes

If you believe there is a billing issue, please contact our support team before initiating a payment dispute.

Unauthorized or fraudulent chargebacks may result in:

  • Temporary suspension of the account.

  • Cancellation of active orders.

  • Permanent restriction from using EasyToPromo services.

  • Submission of transaction and delivery records to the relevant payment provider during the dispute process.

Nothing in this section limits any consumer rights that apply under mandatory law.

9. Fraud Prevention

EasyToPromo reserves the right to decline refunds, suspend accounts, or request additional verification where we reasonably believe an account has been involved in fraudulent activity, unauthorized payments, abuse of promotional offers, or other misuse of the platform.

10. Refund Processing Time

Approved refunds to the original payment method are generally processed within 3–10 business days, although the final processing time depends on the customer's bank or payment provider.

Credits issued to the EasyToPromo account balance are normally applied shortly after approval.

11. How to Request a Refund

To request a refund, please contact our support team and provide:

  • Your registered email address

  • Order ID (if applicable)

  • Payment transaction reference

  • A clear description of the issue

Our team will review each request individually and respond as quickly as possible.

12. Changes to This Policy

EasyToPromo may update this Refund Policy from time to time to reflect changes in our services, payment methods, or legal requirements. The latest version will always be published on this page, and continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions regarding this Refund Policy or need assistance with an order, please contact EasyToPromo through our official support channels available on our website.